SHIPPING & RETURNS
Our robes are all made to order and currently take 10-15 business days to complete + shipping time. See below for all our shipping options.
Any orders of $100+ are eligible for free shipping Australia wide. This will be automatically applied at the checkout.
Unfortunately, we are unable to combine orders so the total of $100+ must be spent in the same order.
If you shopping bag doesn't quite reach $100, a flat rate of $8.95 will be charged Australia wide.
Express shipping if offered for all items for a flat rate of $15 Australia wide. This service is sent through Australia Post and their service timelines should be followed.
Please note that express shipping is for shipping only, this does not speed up the production times for products. For more information on production times see each styles descriptions.
|Free Shipping||> $100||FREE|
|Domestic Shipping||< $100||$8.95|
|Express Shipping||Any $||$15.00|
All our parcels are sent from Melbourne, Australia using Sendle for domestic shipping, which allows us to track, trace and keep our customers informed. You will be sent an email from Sendle when you parcel is on the way and when it has been delivered.
1-3 Business Days
2-5 Business Days
|1-2 Business Days|
|3-10 Business Days|
|1-2 Business Days|
1-2 Business Days
All other areas you can find delivery times below.
Due to the nature of the product we are unable to ship to PO Boxes or Locked Bags. Please keep in mind that the courier will leave the goods in a safe place if not home. Please pop in your comments during checkout if you would notlike your parcel left at your door or at reception.
We would love to send your items internationally and offer International Shipping with Australia Post to the following list of countries / zones with the approximate flat rates. Please email for confirmation.
New Zealand $20.00 AUD
United States $25.00 AUD
United Kingdom $29.00 AUD
Europe $29.00 AUD
Please note: All International deliveries can take between 5 - 15 business days. Express options available, email us for a seperate quote.
Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you're shipping to. You will be responsible for additional charges that incur for customs clearance; Cookies & Ry has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; Cookies & Ry recommends that you contact your local customs office for further information.
Our robes, tees and accessories are all made to order and currently take 10-15 business days to complete + shipping time.
Please always check the delivery section under each style to confirm dates and availability, as some styles production times may very depending on fabric availability.
EXCHANGES AND RETURNS
We will refund if you’re item is received damaged, however we do not refund for change of mind.
We require returns within 7 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. The tags must still be in place.
The customer must organise the return to us – if item is received damaged or different to that described please include a copy of your postage receipt and we will cover the cost of postage.
To complete your return, we require a receipt or proof of purchase.
Any sales that are on pre-order basis and for any reason are not sent before the advised date we will refund your order if requested.